Here we cover the contacts section of the seller portal

The Contacts sections is where you manage all your contacts. It is automatically populated from users who register for your auctions, but you can add contacts manually as well.

Adding Contacts

Click the add contacts button shows the dropdown menu to begin adding. Single Contact allows you to add a contact with full details, including first and last names, email, company name, phone, and any tags. Multiple Contacts allows you to add contacts by email, using commas to separate each email. Great if you have a list of emails you'd like to add. You can customize the contact details later. Import Contacts is the best option if you want to add your customers and have all their information. It functions like bulk uploading items, where you use a CSV or XLSX file to add them. Download our templates to help manage the process. You can also filter contacts by whether they have created an account, been invited, no account, or locked.

Your dashboard for upcoming, live, and past auctions.

After creating your account, you'll be taken to the all auctions page under the auctions section. Initially it will be empty; as you create auctions, you will see all your auctions listed here. Example:

On this page, you can create a new auction, view your auctions (upcoming, live, and past), export a list of auctions, and view detailed information about each auction. At the top, you can filter your auctions by Status, Bid Type, and Auction Type.

Question 3

What is the buyer process from new account to bidding?

Accepted Answer

This article explains the customer experience on the buyer portal from start to finish.

Steps to Bid

Create Account: required before they're able to register or place bids.
Browse: Buyers can browse individual listings, auctions, or sellers.
Wishlisting and Following Sellers: individual items can be wishlisted for buyers to keep track of, and sellers can be followed to stay up to date on new auctions.
Register for Auction: once an item is found, buyers must register for the auction it's contained in (and receive approval if it's required by the seller).
Bid: buyers are now able to place bids on items within auctions they've registered for. Additionally, our platform enables proxy bidding, where buyers are able to place bids higher than required. If they are outbid, additional bids will automatically be placed for them until they reach the amount they set their bid at.

Question 4

Bulk Listing

Accepted Answer

This guide covers an in depth view of the bulk listing spreadsheet

The first step to setting up your bulk upload spreadsheet is to download out CSV template. The download link can be found on the bulk upload menu when listing items. Here's what the template looks like with some example items:

The column headers represent the category you are filling out for your item. Each row below represents an item you are listing.

Listing Title and Description

These columns will describe your item. The listing title will show up on the listing cards when browsers view your listings. The description will show up on the item's listing page on the buyer portal. It can be difficult to have multiple paragraphs when typing into the CSV document. The easiest way to work with paragraphs and line breaks on the CSV is to copy/paste an already typed description into the cell. This will preserve any paragraph style formatting while uploading the CSV.

Minimum Bid

This will be your starting bid for the item. If you want to make the starting bid 10% of retail value and are using Microsoft Excel or Google Sheets, you could easily create a function in the minimumbid column that will multiply the value in the retailprice column by a percent to populate the starting bid.

Pickup/Shipping (yes/no)

These columns decide whether your item can be picked up or shipped. "Yes" will enable pick

Question 5

How do I cancel or delete a live auction?

Accepted Answer

Deleting an auction while live will alert any registered buyers that the auction was deleted. You can send a custom message with that alert upon deletion. Try to avoid this scenario by double checking your auction before listing as it could cause frustration for potential buyers.

To delete a live auction:

Navigate to the Auction Section via the top navbar
Find the auction you want to delete and select View Details
At the top of the page, click the Delete Auction button
A warning will appear as mentioned above that will allow you write a custom message to share to any registered buyers
Click delete auction

Your auction will now be deleted and all listings will be removed from the platform.

Question 6

Auctions: Size and Length Matters

Accepted Answer

This article covers auction size and length, and what differences it makes to potential revenue.

Rule of Thumb for Auction Length

It’s recommended to run your auctions for 7 days and having it end on a Sunday evening. This covers an entire week and most buyers will be at home Sunday night and have more free time to participate during the final bidding hours. This also gives the chance for buyers to shop the auction on Saturday if they were to busy throughout the week to browse listings. If an auction ends on a day other than Sunday, having it end in the evening is still best. This considers the folks working 9-5, giving them time to return home and bid at the tail end of the auction.

Long Auctions Increase Visibility

Auctions that are on the platform longer have a chance of getting more customer views, resulting in more bids. If you launch an auction for 2 days length, it may not receive many bids depending on how active buyers are at that time.

High Demand Could Call for Shorter Auctions

If items you list are constantly hitting the price threshold, it shows your auctions are getting a bunch of attention and you may want to consider shortening your auctions. This is a rare case where shortening your auctions could increase your rate of selling without sacrificing your revenue.

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