Here we cover the contacts section of the seller portal

The Contacts sections is where you manage all your contacts. It is automatically populated from users who register for your auctions, but you can add contacts manually as well.

Adding Contacts

Click the add contacts button shows the dropdown menu to begin adding. Single Contact allows you to add a contact with full details, including first and last names, email, company name, phone, and any tags. Multiple Contacts allows you to add contacts by email, using commas to separate each email. Great if you have a list of emails you'd like to add. You can customize the contact details later. Import Contacts is the best option if you want to add your customers and have all their information. It functions like bulk uploading items, where you use a CSV or XLSX file to add them. Download our templates to help manage the process. You can also filter contacts by whether they have created an account, been invited, no account, or locked.

Your dashboard for upcoming, live, and past auctions.

After creating your account, you'll be taken to the all auctions page under the auctions section. Initially it will be empty; as you create auctions, you will see all your auctions listed here. Example:

On this page, you can create a new auction, view your auctions (upcoming, live, and past), export a list of auctions, and view detailed information about each auction. At the top, you can filter your auctions by Status, Bid Type, and Auction Type.

Question 3

What is the buyer process from new account to bidding?

Accepted Answer

This article explains the customer experience on the buyer portal from start to finish.

Steps to Bid

Create Account: required before they're able to register or place bids.
Browse: Buyers can browse individual listings, auctions, or sellers.
Wishlisting and Following Sellers: individual items can be wishlisted for buyers to keep track of, and sellers can be followed to stay up to date on new auctions.
Register for Auction: once an item is found, buyers must register for the auction it's contained in (and receive approval if it's required by the seller).
Bid: buyers are now able to place bids on items within auctions they've registered for. Additionally, our platform enables proxy bidding, where buyers are able to place bids higher than required. If they are outbid, additional bids will automatically be placed for them until they reach the amount they set their bid at.

Question 4

Pickup and Shipping

Accepted Answer

Here we cover how pickup and shipping are managed on our platform.

Default Fulfillment Settings

Our platform is setup to handle Pickup and Shipping. Depending on how your business operates, you can customize your default method of fulfillment in your Fulfillment Settings. Pickup Only is useful if you only deal locally and never ships products. Shipping Only is useful if you only ship or don't have a storefront or receiving area. Pickup and Shipping is great if you do both. You can still set items to be pickup or shipping only. Adjusting these settings in your global settings will ensure all auctions made are aligned with the fulfillment method of your business.

Handling Pickup and Shipping Post Auction

Once your auctions are closed and payments are made, users will start to populate in the Shipping Section of our platform. Within this section, you can switch between shipping and pickup with the top right blue button.

From this area, you can view all your incoming shipping requests. As you progress through the shipping stages, you can change the current status of a specific customer by clicking the dots on the right of the column. You can select between Shipment Requested, Shipped, and Delivered.

This section is mainly for your records and to keep track of customers. You can also handle this on your own spreadsheet or CRM system as well. We und

Question 5

Bulk Listing

Accepted Answer

This guide covers an in depth view of the bulk listing spreadsheet

The first step to setting up your bulk upload spreadsheet is to download out CSV template. The download link can be found on the bulk upload menu when listing items. Here's what the template looks like with some example items:

The column headers represent the category you are filling out for your item. Each row below represents an item you are listing.

Listing Title and Description

These columns will describe your item. The listing title will show up on the listing cards when browsers view your listings. The description will show up on the item's listing page on the buyer portal. It can be difficult to have multiple paragraphs when typing into the CSV document. The easiest way to work with paragraphs and line breaks on the CSV is to copy/paste an already typed description into the cell. This will preserve any paragraph style formatting while uploading the CSV.

Minimum Bid

This will be your starting bid for the item. If you want to make the starting bid 10% of retail value and are using Microsoft Excel or Google Sheets, you could easily create a function in the minimumbid column that will multiply the value in the retailprice column by a percent to populate the starting bid.

Pickup/Shipping (yes/no)

These columns decide whether your item can be picked up or shipped. "Yes" will enable pick

Question 6

Where do my contacts come from?

Accepted Answer

Contacts under your Contacts Section automatically populate from buyers who have registered for your auctions. Additionally, you can add contacts manually one by one, from a list of emails, or you can import them from a spreadsheet.

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