GlobalSKU FAQ
GlobalSKU FAQ
- General & Company
Q: What is GlobalSKU (Global Sku)?
A: GlobalSKU is a SaaS-based product listing and inventory management platform that uses AI and automation to help sellers list, manage, and synchronize product catalogs across multiple e-commerce channels (e.g. Amazon, eBay, Walmart). It enriches sparse product data, streamlines multi-platform synchronization, and reduces manual effort in handling listings at scale.
Q: Who is GlobalSKU for?
A: GlobalSKU is ideal for e-commerce sellers, online merchants, DTC brands, and marketplace resellers who operate across multiple platforms and need to efficiently manage listings, inventory, and product enrichment at scale.
Q: What key problems does GlobalSKU solve?
A:
• It reduces manual labor in creating listings (especially when data is incomplete).
• It ensures consistency of product data across multiple platforms.
• It helps scale listing operations with bulk import, AI enrichment, and multi-platform sync.
• It diminishes errors caused by mismatched fields or inconsistent attribute sets across marketplaces.
• It accelerates time-to-list and ensures better quality listings (SEO, completeness, etc.).
Q: Where is GlobalSKU based / What is your legal entity?
A: (USA-based, GDPR-compliant)
Q: How can I contact support or sales?
- Features & Functionality (Updated)
Q: Which e-commerce platforms and sales channels does GlobalSKU currently support?
A: GlobalSKU currently integrates directly with Amazon, eBay, and Walmart. These are the most widely used marketplaces among multi-channel sellers, and our platform ensures that your product data, inventory, and updates stay consistent across them. We are actively building integrations with additional platforms (such as Shopify and others) — so stay tuned for expansion announcements.
Q: Can GlobalSKU sync inventory levels across Amazon, eBay, and Walmart?
A: Yes. When you connect your accounts, GlobalSKU automatically synchronizes inventory across Amazon, eBay, and Walmart in near real time. For example, if a product sells on Amazon, inventory is adjusted immediately on eBay and Walmart to reduce overselling and stock mismatches.
Q: What if I also sell on other platforms like Shopify or Etsy?
A: At this time, GlobalSKU supports Amazon, eBay, and Walmart. However, our roadmap includes expanding to additional platforms. You can sign up for product updates to be notified as new integrations are released. For enterprise sellers, we may also explore custom integration options.
Q: Does GlobalSKU handle the different listing requirements of each platform (Amazon vs. eBay vs. Walmart)?
A: Yes. Each marketplace has unique data requirements, categories, and compliance rules. GlobalSKU applies platform-specific validation before publishing your listings. If an attribute is missing or doesn’t meet platform standards, you’ll be prompted to fill it in before publishing, reducing rejection rates and listing errors.
- Pricing, Plans & Billing
Q: What pricing tiers do you offer?
A: https://vendidit.com/globalsku#pricing
Q: How does billing work (monthly / yearly)?
A: Monthly
Q: What happens if I exceed my plan’s listing or usage limits?
A: Please refer to chart above. A user can upgrade their plan to a higher tier above the Discover tier. Once in Merchant or above a user can purchase more scans.
Q: Can I change plans mid-subscription?
A: Yes — you can upgrade or downgrade at any time. Upgrades take effect immediately (with prorated billing), downgrades will apply at the next billing cycle (or with terms). Be sure to check plan features to ensure your usage fits within new limits.
Q: Is there a free trial or freemium plan?
Tier | Description | Link |
|---|---|---|
Discover | Perfect for getting started with product scanning - 20 Scans Per Month | |
Merchant | Ideal for growing businesses with regular scanning needs - 100 Scans Per Month | |
Pro | Comprehensive solution for professional operations - 250 Scans Per Month | |
Business | Enterprise-grade scanning with premium features - 400 Scans Per Month | |
Scale | Maximum capacity for large-scale operations - 800 Scans Per Month |
- Onboarding & Setup
Q: How do I get started with GlobalSKU?
A: USER GUIDE
Q: Do you provide onboarding or migration support?
A: Yes, for new customers (especially enterprise), we offer onboarding assistance, data migration services, and training sessions to get your catalog into GlobalSKU with minimal friction.
Q: What kind of data or formatting do I need for imports?
A: Typically, you’ll need a minimal CSV or Excel with fields like SKU, title, image URL, and maybe partial attributes. The more structured your input, the better the AI enrichment works. However, our AI is built to ingest even sparse data and fill in missing pieces.
Q: How long does it take to import and enrich a large catalog?
A: Times vary based on catalog size and system load, but typical turnaround for hundreds to low thousands of SKUs is within minutes to hours. Enterprise customers processing tens of thousands may have staggered or queued batching. Our system handles scaling and prioritization.
- Reliability, Security & Compliance
Q: How secure is my data and product information?
A: We use enterprise-grade encryption (in transit and at rest), secure API tokens, role-based access control, and routinely audited security practices. Customer data is isolated; we never share your data with third parties without permission.
Q: What happens to my data if I cancel my subscription?
A: Upon cancellation, your account enters a grace period (e.g. 30 days) during which you can export all your data (product listings, enriched attributes, logs). After the grace period, data may be archived or deleted in accordance with our data retention policy (e.g. 90 days). Always export backups before cancellation.
Q: What uptime / SLA do you guarantee?
A: We strive to maintain [e.g., 99.9% uptime]. While we make every effort to achieve this, uptime may vary.
Q: How do you back up data / protect against data loss?
A: We maintain automated backups, redundancy across data centers, and versioning. In the unlikely event of failure, we have restoration processes to recover user data quickly.
Q: Are you compliant with privacy regulations (GDPR, CCPA, etc.)?
A: Yes — we adhere to applicable data privacy laws (e.g. GDPR, CCPA). Users can request data export or deletion. We use anonymization, consent controls, and limit PII usage. https://globalsku.app/privacy
- Integrations & API
Q: Can I integrate with external tools (ERP, PIM, BI)?
A: Certainly. Via API or custom connectors, you can sync product data between GlobalSKU and your ERP, PIM, business intelligence, or custom systems. For enterprise customers, we offer integration support and consultancy.
Q: Do you support third-party AI services or modules?
A: In advanced plans or via extensibility, you may plug in external AI models or enrichment modules. Contact us for assistance embedding your preferred AI pipeline.
- Usage, Limits & Troubleshooting
Q: What listing quotas / usage limits apply?
A: Each plan has a monthly cap on number of listings, API calls, or enrichment processes. Exceeding those may result in throttling or overage charges. Monitor your usage dashboard to stay within limits.
Q: My AI enrichment results are inaccurate or incomplete — what can I do?
A: You can (and should) manually edit the generated attributes. If you see systematic issues, submit a feedback report or training data so our team can improve model performance. We also provide options to disable specific enrichment heuristics or override them.
Q: Listings aren’t synced or show errors — how to debug?
A: Check the integration connection (API tokens, credentials). Review the error logs or status dashboard in GlobalSKU. Common issues include missing marketplace permissions, mismatched attribute schemas, or rejection by marketplace validation. Correct and retry. Our support team can assist in investigating logs.
Q: How do I handle marketplace listing requirements (attributes, compliance)?
A: GlobalSKU maintains compliance logic and validation rules for known marketplaces (e.g. required fields, category-specific attributes). Before publishing, listings are validated and you are prompted to fill any missing or incompatible fields. For emerging or custom marketplaces, you can define custom rules or mappings.
- Analytics, Reporting & Monitoring
Q: What analytics are available in GlobalSKU?
A: You can monitor: listing status (active, rejected, pending), inventory levels across channels, synch error rates, time-to-list metrics, enrichment success rates, and historical changes.
- Upgrades, Roadmap & Customization
Q: How often do you release updates or new features?
A: We follow an agile delivery cadence, introducing minor enhancements, bug fixes, and major feature releases regularly. Customers (especially enterprise) may receive early access or beta features.
Q: Can I request a feature or integration?
A: Absolutely. We welcome customer feedback and prioritize feature requests based on demand, impact, and feasibility. You can submit requests via support or our feature portal.
Q: Are custom features or white-labeling supported?
A: For enterprise clients, we may support custom modules, white-label branding, or embedding GlobalSKU as a backend service. Terms are assessed individually.
- Frequently Asked Edge / Legal Questions
Q: Who owns the enriched content or AI-generated data?
A: You (the customer) retain full ownership of all original and enriched content. Our system simply generates suggestions — you decide what is published. We maintain internal logs for system operation but do not claim ownership over your product data.
Q: Do you have a Disaster Recovery / Business Continuity plan?
A: Yes — we maintain multi-region redundancy, backup restores, failover systems, and tested recovery procedures to ensure continuity. Our recovery time objective (RTO) and recovery point objective (RPO) comply with our SLA.
Q: What are the terms of use / acceptable use policies?
A: We maintain standard SaaS terms, including prohibitions against illegal content, misuse, data abuse, overuse, reverse engineering, and API scraping. Please refer to our full Terms of Service and Acceptable Use Policy for details.
Q: What is your data retention / audit log policy?
A: We retain historical logs (changes, versions, sync events) for a defined retention period (e.g. 12 months or more). Users can request full audit histories for compliance or internal review.
Updated on: 25/11/2025
Thank you!